Reach out to us
Support is available to help with account questions, verification, technical issues or general feedback. Our team can assist with deposits, withdrawals, KYC requests and site navigation, and we’ll guide you through troubleshooting or escalation when needed. Use live chat for quick answers, or send an email for detailed issues and records. For payment questions we can review pending transactions and documents. We aim to respond promptly, clearly explain next steps, and keep you updated until a resolution is reached successfully.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat, email and account help available 24/7 |
| General enquiries | [email protected] — Company questions, billing and verification support Mon-Fri |
| Affiliate enquiries | [email protected] — Applications, tracking and commission queries handled within 48 hours |
| Phone | +1 604 381 7294 — Voice support for account issues, identity checks |
| Working hours | Live chat 24/7; phone and email Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact Betprimero for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line, your account ID, and up-to-date contact details. Providing complete information helps us avoid delays and speeds up verification or account support.
Submit your enquiry
Response Time
Our support team aims to respond to most inquiries within one business day. Simple questions and account requests are usually handled fastest. More complex issues such as KYC checks, payment investigations or technical disputes can take longer depending on their nature and any documents required. We’ll keep you updated until your case is resolved.
Feedback
Help us make Betprimero better. If you have feedback, suggestions, or ideas for the website, please share them with us. Every message is reviewed carefully and used to improve games, promotions, payments and the overall user experience. Send your thoughts and we’ll consider them for future updates to make the site more useful and enjoyable for Canadian players.